This is serious. Please read.
A few moments after opening my laptop today a “Microsoft” web page popped up.
It came with a dialogue box that stopped me in my tracks.
My computer had been hacked.
My credit cards, my passwords and Facebook were at risk.
I was told not to close the page.
If I did, I would lose access to my computer.
I was to call the 800 number on the “Microsoft” page right away.
What do I do?
At first, I panicked.
I did not want someone to steal my credit card information.
I did not want my bank account emptied.
But, I knew better than to call the 800 number on the “error message”.
I googled the 800 number. It was not a Microsoft number.
I also examined the webpage.
The Microsoft four color icon did not seem right.
The date of the website page in the bottom right hand corner read “Microsoft 2016”.
I found a number for Microsoft on my phone.
The nice tech guy John Paul at Microsoft helped me to delete the offending page.
He also advised me to clear my history.
He then advised me to buy Trend Micro Internet Security-3 User for $79.95.
His rationale was that my computer was still at risk even though we had deleted the offending pop-up.
I told him that I would wait and talk with my son.
Here’s the follow-up email from Microsoft.
Thanks for reaching out to Answer Desk.
Come back if you need more help. There’s help here too:
· Microsoft community – To find answers for questions others have asked (yours might be similar), or to ask a new one.
· Microsoft Support site – For step-by-step instructions and getting started info.
Report a scammer : support.microsoft.com/reportascam
We’re also sending you a short survey, and we’d love your feedback. It’s completely anonymous and helps us give you better service.
Have you heard about Microsoft’s newest operating system, Windows 10? Learn more.
Thanks again for choosing Answer Desk. We’re here when you need us.
Answer Desk Team
Microsoft: 1-800-426-9400 or 1-800-642-7676.
My Phd Son
While I was on the phone with Microsoft, my daughter-in-law called my son.
He advised me to wait until he came home so that he could assess the situation.
My son has a solid background in mathematics and computer science.
While waiting for him, I looked up the Trend Micro Internet Security software.
It had good reviews.
However, it was available for less through other retailers.
Also there were were other software programs that did the same job for less money.
My son’s advice was that since there was little risk at present, I should let my company’s IT experts evaluate and resolve the problem.
As this is my work computer, I never use it on “public” networks and I never open questionable, emails, attachments or websites.
I am not a computer expert. However, I am not a babe in the woods.
Yet, I was almost taken in by this scam.
Assess the threat.
Get expert help.