I know most of us have bad days at times.
However, I can never understand why or how a person could be RUDE to the person behind the counter anywhere. Or, what gives a person the right to be mean to others at anytime?
People who feel powerless often resort to passive aggressive behavior to retaliate against a more powerful person.
It is not right on their part nor is it healthy for them but understandable when they feel oppressed.
It is a way to gain some measure of control over the situation.
People who abuse their power forget that the “little people” can strike back in many ways.
Community, caring and compromise are better approaches than oppressive, authoritarian measures.